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ORDER & SHIPPING POLICY
If you're experiencing issues placing an order, please email us at destinyaurashop@gmail.com. Our customer service team will respond within 48 hours, with weekend or holiday inquiries addressed on the next business day. We do not accept personal checks, money orders, or wire transfers. Orders can only be placed on our website.
A 9% sales tax will be added to all purchases shipping to California.
Shipping fees are standard ($4.99) but will vary depending on location and personalized production pieces.
Processing Time:
Orders are processed within 1 -2 days and are shipped within 2–8 business days, depending on production time. If you need your order by a specific date, please reach out or leave a note at checkout.
Important Order Details:
Ensure your billing address and contact information match what your credit card has on file to avoid delays.
For international orders, please note that customs duties are not included in the shipping price and are the customer’s responsibility. We cannot refund orders that are unclaimed or returned to sender due to unpaid duties or incorrect addresses.
LOST OR STOLEN PACKAGES
If tracking shows your package was delivered but you did not receive it, please notify us within 48 hours and check with your local post office or carrier. Packages are sometimes marked as delivered prematurely and arrive within 24 hours.
If your package is lost or stolen, file a claim with your local carrier immediately. Destiny Aura will not contact parcel services on your behalf. Once your package leaves our facility, the customer assumes all responsibility.
We are not responsible for refunds or reshipments in the following cases:
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Incorrect address or undeliverable packages.
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Shipments lost by the carrier.
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Stolen shipments.
ADDITIONAL INFO TO NOTE FOR INTERNATIONAL:
International Shipping:
Canada:
- Delivery Time: Approximately 10–30 business days.
Australia:
- Delivery Time: Approximately 10–30 business days.
Rest of the World:
- Delivery Time: Approximately 10–30 business days.
Please note: International shipping times and costs may vary based on the destination. As mentioned, Buyers are responsible for any customs duties or taxes that may apply upon arrival in their country.
Shipping Providers:
- We partner with reliable carriers such as USPS, UPS, FedEx, and DHL to ensure timely and safe delivery of your orders.
Questions? Reach out to us at destinyaurashop@gmail.com and someone will be in touch within 48 hours. Thank you!